Shipping Policy

Shipping & Delivery

Thank you for shopping with Rocklands LLC. We are committed to providing fast, reliable shipping for all orders.

Order Processing

• Orders are typically processed within 1–3 business days after payment is received.
• Orders placed on weekends or holidays will be processed on the next business day.
• Processing times may be extended during peak sales periods, holidays, or due to inventory availability.

Shipping Methods

We ship through a variety of trusted carriers, including UPS, FedEx, USPS, and LTL freight carriers for oversized items.

Available shipping options and estimated delivery times are displayed during checkout.

Shipping Rates

Shipping charges are calculated based on:

• Product weight and dimensions
• Delivery destination
• Selected shipping method

Certain products may qualify for free shipping promotions, which will be clearly indicated on the product page or at checkout.

Freight & Oversized Items

Large equipment, shop equipment, lifts, coolers, compressors, and other oversized products may require freight shipment.

For freight deliveries:

• A valid phone number is required.
• Delivery appointments may be necessary.
• Additional charges may apply for residential, limited-access, liftgate, or inside delivery services.
• Customers are responsible for inspecting freight shipments before signing for delivery.

Shipping Restrictions

Some products may have shipping restrictions due to manufacturer policies, hazardous materials regulations, or carrier limitations.

We currently ship within the continental United States. Shipping to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations may require a custom shipping quote.

Damaged Shipments

If your order arrives damaged:

1. Note any visible damage before signing for delivery.
2. Take photographs of the damaged packaging and product.
3. Contact us within 48 hours of delivery.
4. Retain all original packaging materials.

Failure to report freight damage within the required timeframe may affect claim eligibility.

Lost or Delayed Shipments

Once an order has been shipped, delivery times are controlled by the carrier. While we will assist in tracking and resolving shipment issues, Rocklands LLC is not responsible for delays caused by:

• Weather conditions
• Carrier disruptions
• Labor strikes
• Natural disasters
• Incorrect shipping information provided by the customer

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Additional shipping charges incurred due to incorrect or incomplete addresses will be the responsibility of the customer.

Order Tracking

Tracking information will be emailed once your order ships. Please allow up to 24 hours for tracking information to become active.

Contact Information

If you have questions regarding shipping, please contact us:

Rocklands LLC
Phone: 877-401-8703
Email: sales@rocklandsll.com

We appreciate your business and look forward to serving you.

Special Order & Drop Ship Products

Certain products offered by Rocklands LLC are designated as Special Order or Drop Ship items and are shipped directly from manufacturers, distributors, or authorized warehouses.

Special Order Items

Special Order products are ordered specifically for the customer and may require additional processing and transit time.

• Estimated lead times are provided when available but are not guaranteed.
• Special Order items cannot be canceled once the order has been submitted to the supplier.
• Special Order items may not be eligible for return unless defective, damaged, or shipped incorrectly.
• Customers are responsible for verifying product specifications and compatibility before ordering.

Drop Ship Items

Drop Ship products are shipped directly from the manufacturer or distributor rather than from Rocklands LLC inventory.

• Products may ship separately from other items in the order.
• Multiple tracking numbers may be provided.
• Delivery times may vary based on supplier inventory and shipping schedules.
• Packaging may display the manufacturer's name rather than Rocklands LLC.

Backorders & Availability

While we make every effort to maintain accurate inventory information, product availability is subject to change without notice.

If a Special Order or Drop Ship item becomes unavailable, Rocklands LLC may:

• Offer a comparable substitute product.
• Provide an updated lead time.
• Cancel the order and issue a full refund.

Freight Damage & Claims

Customers receiving freight shipments must inspect all products before signing the delivery receipt.

Any visible damage, shortages, or delivery discrepancies must be noted on the carrier's paperwork at the time of delivery and reported to Rocklands LLC within 48 hours.

Manufacturer Delays

Rocklands LLC is not responsible for manufacturing delays, supplier backorders, shipping carrier delays, labor disruptions, weather events, or other circumstances outside our control that may affect delivery dates for Special Order or Drop Ship products.

Refused Deliveries

Customers who refuse delivery of a non-defective Special Order or Drop Ship item may be responsible for all outbound shipping charges, return freight charges, restocking fees, and any supplier cancellation fees incurred by Rocklands LLC.